The cancellation terms are different for each bus operator and are set by Katarama Luxury. These terms are shown while booking as well as on the ticket printout/email confirmation.
Tickets booked online should be canceled online only.
Katarama Luxury will charge a cancellation fee in addition to the charges applied by the bus operator for every seat canceled.
Cancellation charges are applicable on the original fare but not on the discounted fare. The cancellation charges are deducted from the collected/discounted fare, and the balance is refunded.
Some operators accept partial cancellation. Please review the cancellation terms on the ticket.
Preponement or postponement cannot be done once the ticket is confirmed.
Service fees are non-refundable for ticket cancellation/service cancellation.